What is Hello Student’s cancellation policy?

If for any reason you decide to leave during your contracted term or decide to cancel after you have signed your tenancy agreement, we might be able to release you from your tenancy – we’re only able to do this if the following conditions are met:

 

• You agree not to transfer or sub-let the tenancy to anyone else without our written consent, as in point 7.1(n) of the tenancy agreement.
• You find a suitable replacement to take a new tenancy agreement for the rest of your tenancy – we call this a tenancy takeover.

 

You pay a £50 administration fee. Note – we can’t refund you until the student replacing you has taken over your room’s contract, signed the tenancy agreement, paid, and moved in. If you can’t find someone to take over your tenancy, you’ll be responsible for paying the full rent until the end of your tenancy agreement.

For more information, call us on 0141 488 0926.