How do I pay my rent?

We know that taking care of the practical stuff, like paying rent, can be nerve-wracking. Don’t worry, we have made the process as smooth and hassle-free as possible.

 

What payment options are available when booking a room?

You can pay your whole year’s rent in full, at the start of the year – without needing a guarantor. Or you can pay in instalments – with a guarantor.

 

How can I make a payment?

You can make your payments via debit card, direct debit, or bank transfer. (Cash or cheque payments are not available). Your payment can be made in one place directly through your online student portal.

 

What happens after I make my initial rent payment?

Once you’ve made your booking and are ready to make your payment, you can log into your Hello Student portal and head to the ‘pay my rent’ tab. You will be able to make your payments online quickly and easily. You will also be able to manage your account for all future payments with just a few clicks, all from the comfort of your new home away from home.

 

When do I need to make my first rent payment?

You’ll need to make your first payment at least 10 days before your move-in date. We know that as you soak in the excitement of student life, keeping track of payment dates for your rent can be a bit of a challenge. Say goodbye to the stress of needing to remember when your payments are due, because we’ll send you reminders nearer the time.

 

How do I change my payment method for paying my rent?

If you’d like to change a payment method you’ve already set up or find yourself in a bit of a pickle, please email our customer engagement team at book@hellostudent.co.uk or call 0141 488 0926. We will happily help you with any other questions that you may have about paying your rent.

 

What type of bank cards are accepted to make a payment?

Any credit or debit cards are accepted when making your payments except for American Express cards..

 

What currencies can I use to make payments?

You can use any currency when making a payment, please note that foreign banks have an international payment fee which will be deducted from the total amount you are paying – just make sure you keep the conversion rate in mind.

Can I pay by bank transfer?

You can pay by bank transfer, remember depending on who you bank with these payments can take a few working days to be processed – Keep this in mind so that your rent is paid on time, especially your first payment.

 

What is an instalment schedule, and how many instalments will I have?

Your instalment schedule tells you the set rent dates and the amount that you are expected to pay for your room – the instalments will be four, here is a breakdown of how your rent will be calculated and split.

• 10%: 10 days before check-in (this will need to be paid so that you can move in)
• 30%: Second payment in September
• 40%: Third payment in January
• 20%: Final payment in April

The instalment schedule will also be found in your portal account.

How do I check my rent instalments?

You can check your rent instalments directly through your student portal account, it will be in the ‘Payments’ tab on your dashboard.

 

I haven’t paid rent yet, can I still move in?

You will need to pay your rent upon checking in otherwise we won’t be able to hand over the keys to your room to check-in. If there have been changes in your circumstances preventing, you from paying your rent please give the customer engagement team a call on 0141 488 0926.

What happens if I can’t make a payment?

Upon signing the tenancy agreement, you will have accepted the terms and conditions of the contract, which means it is your responsibility to ensure payments are made – If you cannot make a payment, please let us know by giving us a call on 0141 488 0926.

To avoid falling into arrears with your rent, the sooner you contact us the better.

 

What should I do if my Direct Debit fails?

If your direct debit fails, you should first check with your bank to find out why. often, it’s due to insufficient funds or that you are making a payment to a new account.

You contact the customer engagement team on 0141 488 092 they will provide you with some helpful advice.

 

I can’t process my payment on the website. What should I do?

First things first contact your bank – If you are still having a problem processing your payment on the website, please pop us a call on 0141 488 092.

What happens if I can’t pay because I haven’t received my loan yet?

We make sure our payment dates and student loan dates align as closely as possible, however, if your student loan hasn’t arrived yet or is delayed don’t fret – just give us a call on 0141 488 092.

Provided you have supporting documents as proof we’ll find a solution for you.